Gown Preservation FAQ

Q: I have already purchased a Preservation Kit, what is the next step?

Once you have your kit, you simply fill out the enclosed Pre-Paid order form, use the materials provided to pack up your gown, and attach the Pre-Paid UPS shipping label.  Please Note:  An adult signature will be required when your gown is delivered back to you.  This is done for the protection of your gown.

Q: Do I need to have my gown cleaned before sending to your company?

No, Wedding Gown Preservation Company will handle all the cleaning of your gown to ensure a proper preservation.

Q: What exactly is the process you use to clean the gown?

Wedding Gown Preservation Company has several different processes that are used for cleaning.  Each gown is evaluated upon its arrival and the best cleaning process for that particular gown is used.  All of our processes are safe, gentle and environmentally safe. Your gown is then fitted on an acid-free bust form and packed in our acid-neutral preservation chest.   Please note shoulder pads and bust pads must be removed as they could cause damage to the gown over time.  They will be wrapped in tissue paper and packed underneath your gown.

Q: What stains are removed with your process?

We are able to remove approximately 95% of all stains.  Those such as tar, blood, perspiration, grass, mud, grease, and food are the most common.  Also any sugar stains from cake icing, wine and other beverages. 

Q: What else can I send along with my gown?

You are allowed up to three items to be cleaned along with your gown.  The most popular are a pair of gloves (count as one item), veil, train, hat, jacket, shawl, handkerchief, cape, duster, garter, ring pillow, money bag, purse, and garter.  A $10 charge will be added per each item over the allowed three.  You can also send shoes, slip, and a silk bouquet, however it is $25 each.  You will be able to view your gown and veil.  Any other items will be positioned at the bottom of the window, where possible, or packed underneath your dress.

Q: What kinds of repairs are done to the gown?

Wedding Gown Preservation Company prides itself on having a highly trained staff that can handle most repairs for a nominal fee.  Please note on your paperwork if you would like a call with a repair quote.  From there our expert seamstresses evaluate your gown and call you with the quote.  AND if during the gown inspection we do find there to be damages in any way, we will evaluate it and call asking if you would like the repair made.      

Q: If I want to declare more value, what do I need to do?

Make a note on your paperwork and enclose a check or money order (made payable to: Wedding Gown Preservation Company) for $2.00 per $100.00 of additional declared value.  For your convenience we also accept Visa or MasterCard.

Q: How can I be sure you have received my gown for preservation?

For the quickest response please visit the tracking page of our website.  You will need to have the serial number from your paperwork.  If you provide an email address on your paperwork you will be notified electronically when your gown is received and when it ships back out to you.  If you have any difficulties please call us at 1-800-305-3108.  You may also contact us at info@gownpreservation.com.

Q: Is my gown guaranteed?

YES! We provide a 20 year guarantee against caramelized sugar stains or yellowing.  If at anytime your gown is found to have yellowed or has caramelized stains we will reprocess the gown at no additional cost.  If reprocessing is found to be unsuccessful we will refund the preservation cost.REMEMBER: NEVER store your gown in the attic or basement

Q: Where should I direct any questions or concerns I have?

You may contact us at 1-800-305-3108 and a representative would be happy to assist you.  For your convenience our hours are Monday through Friday 8:00am to 4:30pm Eastern Standard Time.